Our Guarantee

We strive to make every part of your experience with us pleasant and enjoyable. We believe you should be able to enjoy the benefits of a fast and professional service by highly trained specialists in a warm and welcoming environment!

Complaints Process

If for any reason you are unhappy with your service please ensure to notify us within 12 hours of your service to ensure we can advise on a solution. You will be required to return to the salon within that period.

If deemed suitable we will re-do your service at no cost to you or apply a credit note were applicable.

Following our Guarantee, if you are not satisfied with your resolution please email Head Office on [email protected]

Cancellation Policy

If you are unable to attend your scheduled appointment please phone 12 hours prior to ensure we can allocate that time to someone else. When you cancel or not show up for an appointment without notice, we are unable to give that appointment to another client.  We are aware that circumstances out of our control can happen and we are only a phone call away.

Late Cancellation

If you cancel without notice or do not show up for more than one appointment it is recorded in our system. We will then be unable to make an appointment for you without receiving your credit Card  or Visa Debit Details. This is to secure your booking, if in the event you cancel without notice or do not show up for an appointment, 50% of the service will be charged to your account. If you book an appointment on the same day please ensure you are able to meet that time.

Complimentary SMS confirmation

If you are unable to keep your appointment, please notify us as soon as possible. An courtesy SMS Reminder is sent the evening before your appointment to ensure you don’t forget! As a courtesy please reply YES to confirm  or phone the salon as soon as possible if you need to make any changes.

Online Purchase Returns Policy

If for some reason you are not completely happy with your purchase, please return the goods within 7 days for a full refund. Unfortunately, we cannot refund any make-up goods or goods that have been opened and / or security seals have been removed. If you suffer an allergic reaction you must contact the product owner or distributor directly.

The Brazilian Hut must be notified within 7 days of receipt of purchase of any product discrepancies. No product discrepancies will be considered beyond 7 days of receipt of order. Excluding shipping.

Does not apply to gift vouchers or packages.

Free Postage

If you select an item with Free Postage it can take up to 7-10 business days for delivery. If you require to item urgently you can request express postage at an extra cost.

Interstate Orders

If you are from a state other than Queensland you may expect postage delays.

Pay Pal

Paypal will provide you with a receipt of purchase. Please ensure you read your receipt to confirm your order, alternations to orders can only be made by directly contacting Head Office immediately.

Claims Made

The claims made by the products whether direct or implied are made entirely by the respective manufacturers and not by The Brazilian Hut.

Confirmation of Order

All orders placed are an offer of purchase and are subject to acceptance by The Brazilian hut. If an order is not accepted a full refund will occur at the earlier possible convenience. The Brazilian Hut reserves the right to refuse an offer for any reason.

Copyright

All content on this site, including text, icons, graphics, etc are the property of The Brazilian Hut or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.

Request bookings

The salons do not take request bookings for a particular specialist.

Non-client in treatment room

Only the person scheduled for an appointment is permitted to enter the treatment room

Personal Products

The client in not permitted to bring their own products into the salon for use during or after a service

Allergies and medication

The client is obliged to notify the salon of any allergies or medication prior to their appointment.

Let our Waxing Specialists know about any allergies or medical conditions you have. Waxing is not suitable if you have been using Retin A or Ro-Accutane within the last six months.

Hormonal changes, medication including antibiotics, the pill, stress and Illness can affect your skin sensitivity.  Sunburnt skin cannot be waxed.

If you are suffering from foliculis we recommend you visit your health care professional for advice.

*Please note if you are concerned ensure you ask if specific aftercare is required for your skin

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