We strive to make every part of your experience with us pleasant and enjoyable. We believe you should be able to enjoy the benefits of a fast and professional service by highly trained specialists in a warm and welcoming environment!
If for any reason you are unhappy with your service please ensure to notify us within 12 hours of your service to ensure we can advise on a resolution. You will be required to return to the salon within that period. We can also request that you SMS or email photos of your concerned area if you are unable to return, however we highly recommend coming back to the salon. We are unable to properly assess your complaint otherwise.
If deemed suitable we will re-do your service at no cost to you or apply a credit note were applicable.
Following our Guarantee, if you are not satisfied with your resolution please email Head Office on [email protected]
If you are unable to attend your scheduled appointment please phone 48 hours prior to ensure we can allocate that time to someone else. When you cancel or not show up for an appointment without notice, we are unable to give that appointment to another client. We are aware that circumstances out of our control can happen and we are only a phone call away.
If you cancel without notice or do not show up for more than one appointment it is recorded in our system. We will then be unable to make an appointment for you without receiving your credit Card or Visa Debit Details. This is to secure your booking, if in the event you cancel without notice or do not show up for an appointment, 50% of the service will be charged to your account. If you book an appointment on the same day please ensure you are able to meet that time.
Complimentary SMS confirmation
If you are unable to keep your appointment, please notify us as soon as possible. An courtesy SMS Reminder is sent the evening before your appointment to ensure you don’t forget! As a courtesy please reply YES to confirm or phone the salon as soon as possible if you need to make any changes.
Online Purchase Returns Policy
If for some reason you are not completely happy with your purchase, please return the goods within 7 days for a full refund. Unfortunately, we cannot refund any make-up goods or goods that have been opened and / or security seals have been removed. If you suffer an allergic reaction you must contact the product owner or distributor directly.
The Brazilian Hut must be notified within 7 days of receipt of purchase of any product discrepancies. No product discrepancies will be considered beyond 7 days of receipt of order. Excluding shipping.
Does not apply to gift vouchers or packages.
If you select an item with Free Postage it can take up to 7-10 business days for delivery. If you require to item urgently you can request express postage at an extra cost.
If you are from a state other than Queensland you may expect postage delays.
Paypal will provide you with a receipt of purchase. Please ensure you read your receipt to confirm your order, alternations to orders can only be made by directly contacting Head Office immediately.
The claims made by the products whether direct or implied are made entirely by the respective manufacturers and not by Brazilian Hut.
Confirmation of Order
All orders placed are an offer of purchase and are subject to acceptance by The Brazilian hut. If an order is not accepted a full refund will occur at the earlier possible convenience. The Brazilian Hut reserves the right to refuse an offer for any reason.
All content on this site, including text, icons, graphics, etc are the property of The Brazilian Hut or its suppliers and are protected by Australian and International Copyright law. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.
The salons do not take request bookings for a particular specialist.
Non-client in treatment room
Only the person scheduled for an appointment is permitted to enter the treatment room. This also applies to minors and is a part of our occupational health and safety. Young children must be restrained in a pram.
Our team are required to report any incidence when there is a breach of professional boundaries or on any occasion where a team member may feel uncomfortable or in a moment of unprofessionlism.
The Brazilian Hut salons are fitted with CCTV that records footage and or voices recordings. We reserve the right to keep these recordings or share as required.
Allergies and medication
The client is obliged to notify the salon of any allergies or medication prior to their appointment.
Let our waxing specialists know about any allergies or medical conditions you have. Waxing is not suitable if you have been using Retin A or Ro-Accutane within the last six months.
Hormonal changes, medication including antibiotics, the pill, stress and Illness can affect your skin sensitivity. Sunburnt skin cannot be waxed.
If you are suffering from foliculis we recommend you visit your health care professional for advice.
It is essential you provide accurate and honest information about your medical history as it can affect your skin during and after your service. Our products are designed for sensitive skin, however waxing does have contra indications which can be harmful to the skin if waxed.
*Please note if you are concerned ensure you ask if specific aftercare is required for your skin